Online Store FAQs
Yes, NigeriaBuy offers delivery to all major cities and towns across Nigeria.
Your order will be shipped to a PICK UP office near you in your city/town.
Delivery time depends on your location.
Most orders within Lagos are delivered within 1–3 working days, while deliveries outside Lagos may take 3–7 working days.
We accept debit/credit cards, bank transfers, and online payments via secure gateways.
We may also offer cash on delivery, depending on location and item type.
Absolutely. NigeriaBuy uses SSL encryption and trusted payment processors PAYSTACK to ensure your payment details are 100% secure.
Your card information is never stored on our servers.
Once your order is confirmed, you’ll receive a tracking link or order ID by email or SMS.
You can use this to track your package until it arrives at the PICK UP STATION close to you in your town.
If your item arrives damaged, defective, or not as described, you can request a return or refund within 7 days of delivery.
Simply contact our support team with your order details, and we’ll guide you through the process.
Yes. All jewelry and fashion products listed on NigeriaBuy are authentic and quality-assured.
We only source the best items to get you genuine items every time.
You can reach our support team by sending an email to support@nigeriabuy.com.ng Or via Whatsapp:+2348166702560
Shortlet Apartment FAQs
A shortlet apartment is a fully furnished apartment that’s rented out for a short period typically from a few days to a few months and sometimes for a year. Unlike traditional rentals, shortlets come with everything you need for a comfortable stay, including furniture, kitchenware, and utilities. They’re popular among travelers, business professionals, and people who need temporary accommodation without the long-term commitment of a lease.
We have shortlet apartments listed on our platform, you can browse through and contact us to confirm availability. If available, we will give you the go ahead to make payment. If what you want is not listed on our site, contact us with your detailed request.
Every shortlet apartment listed on our platform is Verified and safe.
It is standard practice across all apartments to charge a refundable caution fee. If no damages are claimed, it is refunded in full.
It is highly recommended to pay for all dates you want to book, as payment guarantees booking. For rush periods like december, full payment and on time payment guarantees booking.
When you book an apartment ahead, other interested guests are turned down therefore, requests for refund is highly disliked by shortlet owners as it translates to losses. A cancellation fee is generally applied to cancelations made at least 14days ahead of check in date. Refunds are not guaranteed for cancellations on exact check in dates.
Yes, We will request for verification of your apartment and best practices.
General / Trust & Account Questions
You can reach our support team anytime through the Contact Us page or by emailing support@nigeriabuy.com.ng
We also respond quickly through our live chat on whatsapp or social media channels like Facebook and Instagram.
Our goal is to resolve inquiries within 24 hours.
We operate an online store business model. We are reliable, traceable and accessible always.
NigeriaBuy is currently focused on serving buyers, and renters within Nigeria.
However, international users can browse listings and even make purchases for overseas delivery at going air freight rates.